Should I contact you if my dedicated server/VPS goes down?
On the rare occurrence of a network outage, we're always very quick to act on any problems that may cause a disruption. Our complex monitoring system makes us fully aware when a server or part of our network in expriencing issues, but please feel free to let us know if you think something may have been overlooked, or if you would simply like a status update. It's often possible to mistake general website or server failures for network outages, as browser errors to vary, that's fine - our support are always available to help if you're unsure if an error should be attributed to server issues or site configuration.
Our monitoring makes checks against services on the server, such as apache and mysql. We don't monitor individual sites on the server, so if you notice any error on your site please let us know.
For updates on server issues, you may also check http://status.xomcloud.co.uk
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